Telephony
When is a Toll Free call not free?
The answer is always. It should really be called Automatic Collect, since the one being called is accepting charges. But there are also times when it’s not free to the one placing the call. If calling a toll free number from a cellphone, the long distance charges are free, but you are still using your [...]
You have reached …..
Every one of us will at one time, or many times a day,l be greeted by a voice mail message. Some of us may get frustrated with either the fact we reached a persons voice mail, or expecting the familiar voice of the one you are calling and not having them answer. Believe it or [...]
Does your number mean anything?
Depending on what type of business that you are in may depend on what type of telephone number you have. If you are a business with most of your customers and clients located in your local area, you don’t want to have a telephone number that is based in another town or over 100 miles [...]
Tips for a successful conference calls
1) Reserve the conference facilities to begin about 5 minutes before the scheduled time and hold it for 30 minutes longer than the estimated time required. The leader of the call (this does not have to be the one running the meeting) should arrive first to welcome the participants as they arrive. 2) Begin the [...]
How much of your technology costs are wasted?
Technology is an ever-changing item within a business. It’s unfortunately a common occurrence for something to be purchased and never used, or not used effectively. The key to keeping a technology budget in check is to keep those wastes to a minimum. One of the biggest wastes occurs when a business purchases expensive services or [...]
Acronym: PIC
PIC – Primary Interexchange Carrier. Each Long Distance carrier have their own code that tell the local carrier to whose system the long distance call should be sent. This code is called the PIC Code, sometimes, PICC. A PIC freeze can be requested to the local carrier. This service will prevent the long distance service [...]
Slam, Cram and Scam
Does it ever seem as if there’s always someone trying to get your money? Even in telecommunications it’s that way. Some people may be trying to get your money to help your business, such as consultants, while others are nothing more than crooks trying to steal. Here are some helpful tips to try to keep [...]
Music on Hold – Is yours legal?
Music-on-hold (MoH) has been around so long that it has almost become a given that when you place your callers on hold they should hear something other than silence. If nothing else it gives the caller the sense that they haven’t been disconnected while they wait. Many businesses have MoH. It’s easy to add to [...]
Acronym: BTN
BTN: Billing Telephone Number. Telecommunications carrier will issue their invoice against one customer telephone number. This number is called the Billing Telephone Number. For most businesses this number will be their main number, but is generally the first number that the business received from the Operating Company. A possible exception would be if the business [...]
VoIP and IP Security
A VoIP system could face the same type of problems as the data network. This includes VoIP versions of spam, phishing, and denial of service attacks. These attacks could take down the network and telephone system for hours. Calls could be intercepted divulging company secrets or client information. The threats to a VoIP system are [...]
