Telephony
What is TEM?
TEM. what is it? TEM is one of those acronyms that it depends on which field you are in to what it means. It could stand for Transmission Electron Microscopy. But it’s one of the many buzzwords in some businesses and it stands for Telecom Expense Management. TEM vendor’s claims are that they will increase [...]
How to Save Money on Telecomunications
After electric and fuel costs, one of the biggest cost to do business is through communications. It’s nearly impossible for a business to survive today without using telephones and a connection to the Internet. But these services aren’t cheap and it’s not hard for them to become out of control. There are ways to control [...]
Do you have a Disaster Recovery plan?
It doesn’t matter the size of a business, if a disaster happens it’s going to hurt. Having a plan may help alleviate the pain. The IT and Telecom (or as I like to refer to them telephony) infrastructures are a couple of the major items to consider in disaster recovery. If you lose your Internet [...]
Term: DESI Strip
DESI Strip This is the indicator device (in older systems usually a piece of paper) informing the user of the function of a button on a telephone. Short for DESIgnation Strip. Typical usage are telephone number or extension, Call Forward, Transfer, Release (RLS). When a technician informs someone that they are to ‘DESI the phone’ [...]
Will You Do One of These in 2009
It seems as no matter what we do to try to keep from doing something, we will end up doing one or more of these during the upcoming year. Email: Use Reply All when intending only to reply to the sender. Send a list of email address embedded within the body of the message to [...]
Acronym: SLA
So far I have discovered that businesses may run into this acronym dealing with technology in three different areas and meaning three different things. SLA – Service Level Agreement An agreement between a supplier (usually a telecommunications carrier, but also could be a maintenance provider) and the customer (the SMB), which details the service provided [...]
Term: PIC Freeze
A PIC freeze is a request to the local carrier that in most cases will prevent the long distance service from being changed to another, usually unauthorized, carrier without written notice from the consumer. A situation call Slamming occurs when an authorized person changes long distance service, often to one that cost more. PIC – [...]
How much does that call cost?
Probably more than you realize. The cost of per minute charges from telephone carriers may be low, but you can’t just say it only cost a few cents for your employee to have a personal telephone call. While the employee is on the telephone they are still on the payroll. You may be paying a [...]
When is a Toll Free call not free?
The answer is always. It should really be called Automatic Collect, since the one being called is accepting charges. But there are also times when it’s not free to the one placing the call. If calling a toll free number from a cellphone, the long distance charges are free, but you are still using your [...]
You have reached …..
Every one of us will at one time, or many times a day,l be greeted by a voice mail message. Some of us may get frustrated with either the fact we reached a persons voice mail, or expecting the familiar voice of the one you are calling and not having them answer. Believe it or [...]
by Steven G. Atkinson or take a short side trip to visit our advertisers.