Telephony
Google Voice Open for All
Earlier this week Google opened their Google Voice service to all.
Google Voice offers a single phone number that can ring on all of a user’s phones, either all of the time or by a schedule that can be applied to each number. The service also has a voice mail box which can [...]
Strange Technology Quotes
Over the years there’s been many people have said things that if they had to say it again, they would have just kept their mouths shut. Here are some of those quotes.
“This ‘telephone’ has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to [...]
Have You Done One of These?
We all have been using email, the telephone and cellphones for a longtime. Some of us may not even remember a time without cellphones or email. But at times the things we use every day become so common place that we will make embarrassing mistakes.
How recent have you done one of these? Or [...]
Term: Divestiture
Term: Divestiture
In 1984 as a result of the antitrust trial against AT&T as a telecommunication monopoly the US Justice Department ordered that AT& be split. This resulted in the Long Distance Carrier AT&T and seven Regional Bell Operating Companies (termed RBOCs). This is known as the Divestiture of AT&T. Today the Long Distance AT&T of [...]
Telephones and Customer Service
Sometimes what may look like a nice technology advancement may in reality be a Customer Service nightmare. Whenever we use technology in business we need to relate it back to how we do business and our principles.
Auto Attendant
Many businesses uses these. They are without an doubt a cost saver. A business doesn’t [...]
Are You Communicating Safe
One thing for certain, there are people out there trying to get your money in ways that are illegal. It even happens to business through their use of telecommunications.
Here are some helpful tips to try to keep your money in your pocket. Some of these may seem like ancient history, but could [...]
Technology Budgeting
The beginning of a new year may also be a time to consider new technology. Or maybe it’s just a good time to be looking at the technology budget. When preparing the budget on new technology it’s important to look at everything that is needed within the project. Sometimes the proposal that is received from [...]
Northern Electric
Last week I was part of the team that put on a Trade Conference of East Coast Nortel Users. Anyone who has been following Nortel will no doubt be aware that the company is in Chapter 11 bankruptcy and the Enterprise Solutions (Telecom) portion of it has been auctioned off. The date for the [...]
Acronym: LNP
LNP – Local Number Portability
This was defined in the Telecommunications Act of 1996 as the “ability of users of telecommunications services to retain, at the same location, existing telecommunications numbers without impairment of quality, reliability, or convenience when switching from one telecommunications carrier to another.”
In short allowing one to move their existing number from one [...]
All Business Communications are Not Equal
At one time it was simple to communication with another business associate. To have a conversation with them, you called their office telephone number and talked over the phone. If a written proposal was needed, you sent it through the mail.
As technology changed, some of these changed as well. To have the proposal delivered, [...]
by Steven G. Atkinson or take a short side trip to visit our advertisers.