Telephony
Telephones and Customer Service
Sometimes what may look like a nice technology advancement may in reality be a Customer Service nightmare. Whenever we use technology in business we need to relate it back to how we do business and our principles.
Auto Attendant
Many businesses uses these. They are without an doubt a cost saver. A business doesn’t [...]
Are You Communicating Safe
One thing for certain, there are people out there trying to get your money in ways that are illegal. It even happens to business through their use of telecommunications.
Here are some helpful tips to try to keep your money in your pocket. Some of these may seem like ancient history, but could [...]
Technology Budgeting
The beginning of a new year may also be a time to consider new technology. Or maybe it’s just a good time to be looking at the technology budget. When preparing the budget on new technology it’s important to look at everything that is needed within the project. Sometimes the proposal that is received from [...]
Northern Electric
Last week I was part of the team that put on a Trade Conference of East Coast Nortel Users. Anyone who has been following Nortel will no doubt be aware that the company is in Chapter 11 bankruptcy and the Enterprise Solutions (Telecom) portion of it has been auctioned off. The date for the [...]
Acronym: LNP
LNP – Local Number Portability
This was defined in the Telecommunications Act of 1996 as the “ability of users of telecommunications services to retain, at the same location, existing telecommunications numbers without impairment of quality, reliability, or convenience when switching from one telecommunications carrier to another.”
In short allowing one to move their existing number from one [...]
All Business Communications are Not Equal
At one time it was simple to communication with another business associate. To have a conversation with them, you called their office telephone number and talked over the phone. If a written proposal was needed, you sent it through the mail.
As technology changed, some of these changed as well. To have the proposal delivered, [...]
Acronym: RBOC
ROBC – Regional Bell Operating Company. With the divesture of ATT in 1984, seven regional companies, also called “Baby Bells” were formed to supply local telephone service with ATT as the Long-Distance Carrier. These seven companies were; Ameritech, Bell Atlantic, BellSouth, NYNEX, Pacific Telesis (also known as Pacific Bell), Southwestern Bell and US [...]
Term: Loop Back
Loop Back
This is a method of performing transmission tests on a circuit, not requiring the assistance of personnel at the distant end. This happens when a signal in sent from a central communications device (usually at the carrier’s central office) and returned to it in a way to determine correct operation of the circuit [...]
Acronyms – What do they mean?
Many times just knowing what the acronym means gives one an idea of its purpose and how it’s used. Here is a list of some telecommunications acronyms.
Telephony Acronyms:
ACD (Automatic Call Director)
CDR (Call Detail Recording)
CLID [...]
Inventory Control – Do You Know What You Have?
Over time it’s amazing to see how much technology equipment a business can purchase.
Do you know everything that you have?
Do you know how old it is?
Do you have a maintenance contract on something you took out of service months ago?
These are all valid question, and some of [...]
by Steven G. Atkinson or take a short side trip to visit our advertisers.