Telephony
Telephones and Customer Service
Sometimes what may look like a nice technology advancement may in reality be a Customer Service nightmare. Whenever we use technology in business we need to relate it back to how we do business and our principles. Auto Attendant Many businesses use these. They are without an doubt a cost saver. A business doesn’t have [...]
Have You Done One of These?
We all have been using email, the telephone and cellphones for a longtime. Some of us may not even remember a time without cellphones or email. But at times the things we use every day become so common place that we will make embarrassing mistakes. How recent have you done one of these? Or do [...]
Transfer is not Forward
Throughout my career I think that the two most misunderstood functions within a telephone system are Transfer and Forward. Some consider the two the same. Which of course they aren’t. In short Transfer is the act of taking a call and then transferring it to another location. This could be another extension, telephone user (inside [...]
But all I want to do is be able to make and answer calls!
Does it really matter what kind of features you have on your telephone if you don’t know how to use them? Sometimes additional features are more of a hindrance than a benefit. What do you need to do? Many times all you need to do is be able to answer or make calls. If that [...]
Invoices wrong? – Be careful on how you pay.
It’s not unusual for telecommunications invoices to have errors. It is for that reason that they should be checked each month before payment is made. TEM (Technology Expense Management) vendors are always using that as a marketing tool to do it for you. As a Technology Consultant, I too believe this. One of the items [...]
Google Voice Open for All
Earlier this week Google opened their Google Voice service to all. Google Voice offers a single phone number that can ring on all of a user’s phones, either all of the time or by a schedule that can be applied to each number. The service also has a voice mail box which can transcribe the [...]
Strange Technology Quotes
Over the years there’s been many people have said things that if they had to say it again, they would have just kept their mouths shut. Here are some of those quotes. “This ‘telephone’ has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to [...]
Term: Divestiture
Term: Divestiture In 1984 as a result of the antitrust trial against AT&T as a telecommunication monopoly the US Justice Department ordered that AT& be split. This resulted in the Long Distance Carrier AT&T and seven Regional Bell Operating Companies (termed RBOCs). This is known as the Divestiture of AT&T. Today the Long Distance AT&T [...]
Are You Communicating Safe
One thing for certain, there are people out there trying to get your money in ways that are illegal. It even happens to business through their use of telecommunications. Here are some helpful tips to try to keep your money in your pocket. Some of these may seem like ancient history, but could still happen. [...]
Technology Budgeting
The beginning of a new year may also be a time to consider new technology. Or maybe it’s just a good time to be looking at the technology budget. When preparing the budget on new technology it’s important to look at everything that is needed within the project. Sometimes the proposal that is received from [...]
by Steven G. Atkinson or take a short side trip to visit our advertisers.