Telecommunications
Telephones and Customer Service
Sometimes what may look like a nice technology advancement may in reality be a Customer Service nightmare. Whenever we use technology in business we need to relate it back to how we do business and our principles. Auto Attendant Many businesses use these. They are without an doubt a cost saver. A business doesn’t have [...]
Have You Done One of These?
We all have been using email, the telephone and cellphones for a longtime. Some of us may not even remember a time without cellphones or email. But at times the things we use every day become so common place that we will make embarrassing mistakes. How recent have you done one of these? Or do [...]
Transfer is not Forward
Throughout my career I think that the two most misunderstood functions within a telephone system are Transfer and Forward. Some consider the two the same. Which of course they aren’t. In short Transfer is the act of taking a call and then transferring it to another location. This could be another extension, telephone user (inside [...]
Invoices wrong? – Be careful on how you pay.
It’s not unusual for telecommunications invoices to have errors. It is for that reason that they should be checked each month before payment is made. TEM (Technology Expense Management) vendors are always using that as a marketing tool to do it for you. As a Technology Consultant, I too believe this. One of the items [...]
Controlling your wireless costs
Many businesses cringe when they open the invoice for their wireless service. It sometimes seems as if controlling these costs are a never ending game. But there quick items to look at to help control those cost. Are you paying replacement insurance? If you are, should you? Replacement of a cellphone or other wireless product [...]
Google Voice Open for All
Earlier this week Google opened their Google Voice service to all. Google Voice offers a single phone number that can ring on all of a user’s phones, either all of the time or by a schedule that can be applied to each number. The service also has a voice mail box which can transcribe the [...]
Maryland’s Governor Signs Bill Banning Driving While Talking on Cellphone
During this past winter’s legislative session in Annapolis, Maryland, Maryland’s Law Makers past a bill which bans the use of hand-held cell phones while driving. It was signed into law by Governor Martin O’Malley and will go into effect on October 1, 2010. The bill makes this a secondary offense which means that one can [...]
Term: Divestiture
Term: Divestiture In 1984 as a result of the antitrust trial against AT&T as a telecommunication monopoly the US Justice Department ordered that AT& be split. This resulted in the Long Distance Carrier AT&T and seven Regional Bell Operating Companies (termed RBOCs). This is known as the Divestiture of AT&T. Today the Long Distance AT&T [...]
Are You Communicating Safe
One thing for certain, there are people out there trying to get your money in ways that are illegal. It even happens to business through their use of telecommunications. Here are some helpful tips to try to keep your money in your pocket. Some of these may seem like ancient history, but could still happen. [...]
Technology Budgeting
The beginning of a new year may also be a time to consider new technology. Or maybe it’s just a good time to be looking at the technology budget. When preparing the budget on new technology it’s important to look at everything that is needed within the project. Sometimes the proposal that is received from [...]
by Steven G. Atkinson or take a short side trip to visit our advertisers.