Telecommunications
Telephones and Customer Service
Sometimes what may look like a nice technology advancement may in reality be a Customer Service nightmare. Whenever we use technology in business we need to relate it back to how we do business and our principles.
Auto Attendant
Many businesses uses these. They are without an doubt a cost saver. A business doesn’t [...]
Are You Communicating Safe
One thing for certain, there are people out there trying to get your money in ways that are illegal. It even happens to business through their use of telecommunications.
Here are some helpful tips to try to keep your money in your pocket. Some of these may seem like ancient history, but could [...]
Technology Budgeting
The beginning of a new year may also be a time to consider new technology. Or maybe it’s just a good time to be looking at the technology budget. When preparing the budget on new technology it’s important to look at everything that is needed within the project. Sometimes the proposal that is received from [...]
Use Your Email Signature
Small Businesses usually have very little money for advertising, but one of the simplest way to get free advertising is to use your email Signature.
A simple email Signature will have your Name, Title and Company name such as;
Steven G. Atkinson
Owner/Chief Consultant, E/S Technology Consulting
But it should have a lot more. Let people know how [...]
Are Your Network and Policies Ready?
Billions of dollars will be spent this holiday seasons, but do you realize that you, The Business Owner, could be losing many dollars during the season?
The first work day after the Thanksgiving holiday is one the busiest day for on-line shopping.
Why is this?
This is the day when those who don’t have Internet access or even [...]
Northern Electric
Last week I was part of the team that put on a Trade Conference of East Coast Nortel Users. Anyone who has been following Nortel will no doubt be aware that the company is in Chapter 11 bankruptcy and the Enterprise Solutions (Telecom) portion of it has been auctioned off. The date for the [...]
Acronym: LNP
LNP – Local Number Portability
This was defined in the Telecommunications Act of 1996 as the “ability of users of telecommunications services to retain, at the same location, existing telecommunications numbers without impairment of quality, reliability, or convenience when switching from one telecommunications carrier to another.”
In short allowing one to move their existing number from one [...]
All Business Communications are Not Equal
At one time it was simple to communication with another business associate. To have a conversation with them, you called their office telephone number and talked over the phone. If a written proposal was needed, you sent it through the mail.
As technology changed, some of these changed as well. To have the proposal delivered, [...]
IM for Business? Why Not?
There are plenty of ways to instantly get in touch with someone. You can use the telephone to call someone. You can send an email. But are you using Instant Messaging as part of your normal business practice.
Instant Messaging or IM has been popular for years with the younger generation. At [...]
Term: Customer Premise Equipment
Customer Premise Equipment
This term in actuality does make some sense. It’s equipment that is located on the site of the customer (usually referenced to by the Telecommunications Carrier, Voice or Data). This could be equipment that is owned by the carrier or, more commonly, owned by the customer. Depending on who owns [...]
by Steven G. Atkinson or take a short side trip to visit our advertisers.