General Information

Northern Electric

Last week I was part of the team that put on a Trade Conference of East Coast Nortel Users. Anyone who has been following Nortel will no doubt be aware that the company is in Chapter 11 bankruptcy and the Enterprise Solutions (Telecom) portion of it has been auctioned off. The date for the deal [...]

Time For Replacement? Maybe Not

Many of us want to have the newest of everything available. There’s nothing wrong with it as long as the technology budget is in place to handle it. But in these times many budgets are tight . Now is the time to realize just because something may be a few years old doesn’t make it [...]

Acronym: LNP

LNP – Local Number Portability This was defined in the Telecommunications Act of 1996 as the “ability of users of telecommunications services to retain, at the same location, existing telecommunications numbers without impairment of quality, reliability, or convenience when switching from one telecommunications carrier to another.” In short allowing one to move their existing number [...]

Proper Spelling

Recently I was asked; “What is the correction format for the shorted term for ‘electronic mail’. When asked I have to admit I didn’t know. I have seen it displayed as email, e-mail, E-Mail and E-mail, as well as others. Many times I myself have used eMail and at times E-mail. I began a search [...]

Using IM in Business

Instant Messaging is not new. In the early days of the Internet revolution it was used as a way for people all over the world to talk to one another with out having to use the telephone and the costs associated with those calls. It was free and easy. But because of the perceived ills [...]

Create an IM policy

It doesn’t matter whether you use Instant Messaging in your business or not, there should be a policy relating to its use. Without a policy, the employees don’t know the company’s feeling s about it, and will often make their own decisions on if and how it’s used. Having a policy in place will not [...]

Has Common Sense Been Replaced by Rushing?

It’s a hectic run here, go there, do that, type world that many small businesses enjoy. I know we don’t enjoy it but it seems to be the way of life. Because of all our rushing to get work accomplished or be at our child’s events, sometimes it appears as if common sense is left [...]

Acronym: RBOC

ROBC – Regional Bell Operating Company. With the divesture of ATT in 1984, seven regional companies, also called “Baby Bells” were formed to supply local telephone service with ATT as the Long-Distance Carrier. These seven companies were; Ameritech, Bell Atlantic, BellSouth, NYNEX, Pacific Telesis (also known as Pacific Bell), Southwestern Bell and US West. Not [...]

Office Email Tips

For most of us we will send one, or a hundred, emails a day. Following these tips may help eliminate some common mistakes. This has been posted before, but I’ve added some things since that original post. Enter the addresses after the message is composed. Many messages are sent before they are finished. Waiting to [...]

Term: Loop Back

Loop Back This is a method of performing transmission tests on a circuit, not requiring the assistance of personnel at the distant end. This happens when a signal in sent from a central communications device (usually at the carrier’s central office) and returned to it in a way to determine correct operation of the circuit [...]