Customer Service
Hello! I’m sorry; I can’t talk right now I’m at a funeral.
It seems that when it comes to talking on their cellphone people think it’s their right to talk and use it wherever or whenever they want. But most times if you look around and think about where you are, whom you are with, or what is happening, you’d think twice about using the phone. [...]
Be a Tweep on Twitter
Twitter. I’m sure that by now you have heard about the Social Media site Twitter (twitter.com). As with most everything it has a language of its own. Learn it isn’t very hard, but long time users will throw the terms out as if they have been speaking the language for years. [...]
Have You Done One of These?
We all have been using email, the telephone and cellphones for a longtime. Some of us may not even remember a time without cellphones or email. But at times the things we use every day become so common place that we will make embarrassing mistakes.
How recent have you done one of these? Or [...]
Instant Communications – Good or Bad?
One of the biggest changes of technology over the past 25 years is now we have instant communications. 30 years ago instant communications was through the telephone. It may not have mattered where one was, a phone could easily be found. Payphones were everywhere.
If you needed to ask a question of [...]
Things to Know About Web Sites
1) Have one.
It’s been said here as well as many other places, every business should have some type of Web presence. For some they may not want or need a full featured site but just a listing with the basic Who you are, What items or services you provide, Where you operate and How [...]
Telephones and Customer Service
Sometimes what may look like a nice technology advancement may in reality be a Customer Service nightmare. Whenever we use technology in business we need to relate it back to how we do business and our principles.
Auto Attendant
Many businesses uses these. They are without an doubt a cost saver. A business doesn’t [...]
What’s Your Password?
Just about everything has a password associated with it. But many of us are not doing a good job at password creation as usage.
Do you …
Use the same password?
Many of us create one password and use it everywhere. Once the password is discovered by a scammer/hacker then it can be used.
Have personal information as [...]
Social Media
In 2009 one of the new buzz words was Social Media. As we move into 2010, it doesn’t appear as if Social Media is going away. At the same time many people and businesses are trying to not only understand Social Medial, but how it will help them.
Marketers are coming out of the [...]
Do These Bother You Too?
E-mail has become a common office tool for communications. For some it may be their major form of communicating with clients and associates. There may even be others whose only form of communications is through e-mails.
I firmly believe that Business E-mails should be treated exactly like a business letter, following the same format. [...]
Use Your Email Signature
Small Businesses usually have very little money for advertising, but one of the simplest way to get free advertising is to use your email Signature.
A simple email Signature will have your Name, Title and Company name such as;
Steven G. Atkinson
Owner/Chief Consultant, E/S Technology Consulting
But it should have a lot more. Let people know how [...]
by Steven G. Atkinson or take a short side trip to visit our advertisers.