Customer Service
Instant Communications is Now Possible, Is it a Good thing?
One of the biggest changes of technology over the past 25 years is now we have instant communications. 30 years ago instant communications was through the telephone. It may not have mattered where one was, a phone could easily be found. Payphones were everywhere. If you needed to ask a question of your supervisor, you [...]
Socal Media is a form of Networking
In my opinion Social Media is a form of networking. I don’t know whether anyone else has that same opinion, but it is mine. As with any type of networking you get what you put into it. Have you ever come out of a Networking Event and felt that you got nothing out of it? [...]
Do These Bother You Too?
E-mail has become a common office tool for communications. For some it may be their major form of communicating with clients and associates. There may even be others whose only form of communications is through e-mails. I firmly believe that Business E-mails should be treated exactly like a business letter, following the same format. Although [...]
What’s Your Password?
Just about everything has a password associated with it. But many of us are not doing a good job at password creation as usage. Do you … Use the same password? Many of us create one password and use it everywhere. Once the password is discovered by a scammer/hacker then it can be used. Have [...]
Telephones and Customer Service
Sometimes what may look like a nice technology advancement may in reality be a Customer Service nightmare. Whenever we use technology in business we need to relate it back to how we do business and our principles. Auto Attendant Many businesses use these. They are without an doubt a cost saver. A business doesn’t have [...]
Have You Done One of These?
We all have been using email, the telephone and cellphones for a longtime. Some of us may not even remember a time without cellphones or email. But at times the things we use every day become so common place that we will make embarrassing mistakes. How recent have you done one of these? Or do [...]
Are You on Facebook?
I’m not going to say that you should be a facebook user. But I do think that your decision should be based on a number of factors, including your time commitment, and your approach to social media in general. A recent conducted research of Co-Tweet and ExactTarget may assist in making that decision. Here are [...]
Hello! I’m sorry; I can’t talk right now I’m at a funeral.
It seems that when it comes to talking on their cellphone people think it’s their right to talk and use it wherever or whenever they want. But most times if you look around and think about where you are, whom you are with, or what is happening, you’d think twice about using the phone. In [...]
Be a Tweep on Twitter
Twitter. I’m sure that by now you have heard about the Social Media site Twitter (twitter.com). As with most everything it has a language of its own. Learn it isn’t very hard, but long time users will throw the terms out as if they have been speaking the language for years. Let’s look at some [...]
Instant Communications – Good or Bad?
One of the biggest changes of technology over the past 25 years is now we have instant communications. 30 years ago instant communications was through the telephone. It may not have mattered where one was, a phone could easily be found. Payphones were everywhere. If you needed to ask a question of your supervisor, you [...]
by Steven G. Atkinson or take a short side trip to visit our advertisers.