Author Archive

Maryland’s Governor Signs Bill Banning Driving While Talking on Cellphone

During this past winter’s legislative session in Annapolis, Maryland, Maryland’s Law Makers past a bill which bans the use of hand-held cell phones while driving. It was signed into law by Governor Martin O’Malley and will go into effect on October 1, 2010.
The bill makes this a secondary offense which means that one can [...]

Do They Know Your Web Address?

A few years ago the question was, “Do I need a website?” While there was a time it was considered an added feature, in today’s business climate, it should be considered a necessity.
The question today should be; ‘Do they know my website’s out there?’
Anyone who goes under the impression, “build it and they will [...]

How reliable is your system?

The average business owner doesn’t always take into account what is meant by terms thrown out at them. Have you heard about five nines? If you haven’t, you haven’t been listening to your telecommunication vendor. It’s a real catch phrase with them.
But what is Five Nines? What does it really mean?
You [...]

Appliance Off – It Doesn’t Mean No Energy Used

Many modern appliances may be using as much as 15 to 30 watts when off or in Stand-by mode. Some may actually be using the same amount of energy off as they are when on. One common term for these devices is ‘energy vampires’.
Stand-by power is estimated to be as much as 5 percent of [...]

Businesses – Do An Energy Audit

For most businesses their single most costly item is electric costs. There are ways to cut some of these costs. In some cases a business may have to spend some money to save. But there are ways to save on energy costs without spending a dime.
By doing an Energy Audit savings can be seen quickly [...]

Term: Divestiture

Term: Divestiture
In 1984 as a result of the antitrust trial against AT&T as a telecommunication monopoly the US Justice Department ordered that AT& be split. This resulted in the Long Distance Carrier AT&T and seven Regional Bell Operating Companies (termed RBOCs). This is known as the Divestiture of AT&T. Today the Long Distance AT&T of [...]

Instant Communications – Good or Bad?

One of the biggest changes of technology over the past 25 years is now we have instant communications. 30 years ago instant communications was through the telephone. It may not have mattered where one was, a phone could easily be found. Payphones were everywhere.
If you needed to ask a question of [...]

Things to Know About Web Sites

1) Have one.
It’s been said here as well as many other places, every business should have some type of Web presence. For some they may not want or need a full featured site but just a listing with the basic Who you are, What items or services you provide, Where you operate and How [...]

Printing Tips

These are logical common sense tips to save money on your printing. Are you doing them?
Don’t Print Unless Needed
When you receive an email or reviewing a document, do you automatically print it to read and/or review? If the paper goes in the recycle bin shortly after being printed it’s not needed.
Print Only What Is Needed
Following [...]

Telephones and Customer Service

Sometimes what may look like a nice technology advancement may in reality be a Customer Service nightmare. Whenever we use technology in business we need to relate it back to how we do business and our principles.
Auto Attendant
Many businesses uses these. They are without an doubt a cost saver. A business doesn’t [...]