Acronym: SLA
So far I have discovered that businesses may run into this acronym dealing with technology in three different areas and meaning three different things.
SLA – Service Level Agreement
An agreement between a supplier (usually a telecommunications carrier, but also could be a maintenance provider) and the customer (the SMB), which details the service provided with an outline of measurements (quality of service) that need to be reached.
SLA – Software License Agreement
Terms that the user agrees (usually upon purchase) on the ways the software can be used or what the software provider agrees to deliver. This could also include the End-User License Agreement (EULA)
SLA – Service Listed Address
The address where the telecommunication service is delivered. Many times this is used within the E-911 system and used when the billing address is not the same as the service address.
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by Steven G. Atkinson or take a short side trip to visit our advertisers.
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