Questions to ask when considering VoIP
It may at first seem natural to move to VoIP. It seems as if everyone is saying it’s the way to go. But there are some things to consider before making the move.
How robust is your network?
With VoIP network traffic will be increased. Both the internal network, also term Intranet, and the external network need to be addressed. If you are experiencing slow time with your present network, when moving to VoIP the network will need to be upgraded as well. The network needs to be using data switches and not older hubs.
What is the speed of your connection to the Internet?
Many small businesses use DSL or Cable Modems to connect to the Internet. While these services are idea for normal Internet traffic, in most cases VoIP will require more bandwidth.
How are you going to power the phones?
Many telephone systems deliver power to the telephone sets via the cable from the control unit. VoIP services may not do this. The telephone set may need to be powered by bulky transformers at the desk. Wile it is possible fo VoIP telephones to be powered through the cabling plan, you will need Power Over Ethernet (POE) switches. New hardware would need to be purchased or use the bulky transformers.
What are the plans for power failure?
Older telephone systems may have battery backup on the central unit so that during power failures the telephone will continue to work for a determined period of time . In VoIP systems you need to be sure that the power to the telephone set as well as the network equipment has backup power.
What telephone number will you get?
Is it important for you business to have a local number? Some providers may not be able to offer to you a local telephone number. They also may not be able to transfer your current telephone number to their service.
Will you be paying for unused services?
If you have a maintenance contracts on your present system or services from a carrier? How long before the contract ends? Can you cancel service without penalties? Otherwise you could be paying for two systems.
Asking these questions as part of the decision making process will help make the transition easier. It’s also a good idea to test the service before finalizing the process. If a vendor can’t make a test telephone work to your satisfaction, they probably will not be able to have the full system satisfy you.
My recommendation to anyone, whether it’s a small to mid-size business, or one that is classified as an Enterprise business is this simple approach.
Plan, Evaluate, Plan, Test, Plan, Implement.
© 2006-2007 Steven G. Atkinson – All rights reserved – Technology Tips for Small
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